Refund policy

Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can email us with photographic proof & request a refund.

 

Please email: ruggedwildwear@proton.me with your refund claim.

 

* To complete your return, we require a receipt or proof of purchase.

* To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind. Please provide photographic proof that the product is faulty or damaged.

* Sale items are not eligible for refunds. If an item is discounted, it cannot be refunded. 

 *Please note customers are responsible for covering the cost of return shipping.

Non-returnable items:

 

* Gift cards

* Sale items

* Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

We will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you have not received a refund yet, please check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at ruggedwildwear@proton.me

 

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.